NCC Holds an Awareness and Engagement Meeting with People With Disabilities in Anambra State.
The Nigerian Communication Commission ( NCC) organized a one day awareness and engagement program for persons with disabilities on Friday 27 August 2021 at Choice Hotel Awka.
Welcoming the participants,the facilitator of the programme Mr Ugochukwu Onuoha said Nigerian Communication Commission is a consumer centric agency that regulates the activities of telecommunication companies and seek for the rights of consumers.He explained that the program is centered on providing and protecting the rights of persons with disabilities in telecommunication services.
In his address of welcome,the chairman of Joint National Association of Persons with Disabilities(JONAPWD) Anambra State Chapter-Comrade Ugochukwu Ernest Okeke welcomed NCC program team to Anambra and said the program is timely and apt as Anambra State is leading in the area of protecting the rights of persons with disabilities in the south East which he said that persons with Disabilities will never thank Governor Willie Obiano enough.
" Anambra State is the first state to have Disability Right Law in the South East,so I'm happy that this program centers on enlightening the participants on their rights as consumers (who are persons with disabilities) needing telecommunication services.
" I must commend NCC for coming to assist our state in implementation of a section of the Anambra Disability Right Law that supports protecting the rights and making their services accessible for persons with disabilities which is not limited to giving priority attention to persons with Disabilities anytime people must be on queue to receive attention and accessibility of their service centres ." Comrade Ugochukwu Okeke concluded.
The South East Zonal Controller, Mr Ogbonnaya who is also a resource person for the programed explained that the Nigerian Communication Commission (NCC) took his time to explain the role of NCC and it's significant to the telecommunication sector.
" Everyone knows about all the leading telecommunication companies in the country but few people are aware of the regulatory body behind it.
"Nigerian Communication Commission is an organization established by the federal government in the mid 90s under Nigerian Communication Decree for the sole purpose of implementing the Communications Law which was amended to Nigerian Communication Act 2003.
" The purpose of the Communication Act is to control by means of setting rules and regulations for the telecommunication companies.
" In 2001 when Global System for Mobile communication(GSM) was introduced in Nigeria,you could just get a sim card from a preferred service provider,insert on your phone and commence usage.
"Ten years later precisely in 2011 NCC introduced the sim registration regulation to ensure that users of communication services are safe and secured.
" This was to ensure that those who use these lines are properly identified.
" In 2020 the Nigerian Identify Management Company came up with linking the National Identity Number to Sim card to further correct the issues of identification.
Mr Ogbonnaya further outlined the various Basic Rights of Consumers (persons with disabilities inclusive) as follows: Right to be informed, Right to Safety,Right to Choose,Right of Privacy,Right to Timely Installion, Restoration and Repair Service,Right of Timely and Responsive Customer Services,Right to Fair Complaint Process,Right to Timely Redress,Right to Action on Disputed Charges among others.
He encouraged persons with disabilities to always reach out to NCC Contact Centre Toll- Free number 622 to lodge any complain against any unresolved issues with any service provider,stating that they are like watchdog to the agency.
He enlightened the participants on how to manage unsolicited sms sent through telecommunication service for the purpose of informing, soliciting or promoting any commercial interest through sending a DO NOT DISTURB (DND) Short code to 2442.
Mr Ogbonnaya talked about the Nigeria Emergency Toll Free Line 122 which can be called during emergency like fire incident or accident.
He said that consumers who are not satisfied with his or her present service provider can port to another network through sending a short code PORT or calling 3232.
Finally Mr Ogbonnaya educated participants on the need to always ask for International Media Equipment Identify (IMEI) number of a phone when buying from the phone dealer as this will help one to identify fake products.
" If you want to get your IMEI number from your phone dial *#06# on your phone and copy out the number displayed,then go to www imei.info. to verify the authenticity of your phone.
"Your IMEI number can equally help you track your lost phones". Mr Ogbonnaya concluded.
Participants practically put a call or sms to all the toll free numbers provided to ascertain how it works.
During the question and answer session,some participants took time to share their experience and challenges in accessing the service of telecommunication companies as persons with
One of the participants,Mr Ifeanyi Igwegbe,a blind shared his discriminating experience with a service provider.
" I went to a certain telecommunication company at Nnewi to register and the person in charged refused to capture me because she said she needed to see my eye balls. Though I later registered elsewhere I felt embarrassed".
Another participant, Nwabunwanne Romanus,a blind also complained about attitude of some service provider customer care personnel towards persons with disability.
Responding to reactions,the Zonal Controller Mr Ogbonnaya appreciated the participants for their active participation and suggestion, noting that the agency will use the information gathered to serve the public better.
In a vote of thanks,the chairman of National Association of the Blind Anambra State Chapter,Mr Okanmelu Ernest appreciated NCC for organizing such an awareness program and charged all participate to in good use all they learnt.
Hight point of the program was the question and answer session and presentation of a gift to the state chairman of Joint National Association of Persons with Disabilities(JONAPWD) Anambra State Chapter Comrade Ugochukwu Ernest Okeke for his outstanding efforts in organizing and mobilization of the disability community in the state.
Present at the event were, Special Assistant to the Governor on Sign Language Communication, Mr Collins Joseph,the chairman of Nigeria National Association of the Deaf (NNAD) Anambra State Chapter,Mr Amobi Nwagwu, Woman Leader of Jonapwd,Miss Ncheta Nwanokwara,the chairperson of Anambra State Albinism Association (ASAA) Miss Vivian Ezeonwumelu among others.